Warranty Policy

At Monezari, we take pride in offering fashionable, comfortable, and well-crafted women's tops suitable for everyday wear, work, holidays, casual occasions, and special events. We stand behind the quality of our products and are committed to ensuring customer satisfaction.

1. Warranty Coverage

Every women's top purchased directly from Monezari is covered by a 30-Day Quality Assurance Warranty, beginning on the date your order is successfully delivered.

This warranty applies to manufacturing-related defects, including:

Production or manufacturing faults
Defective stitching, seams, or garment construction
Faulty buttons, zippers, hooks, drawstrings, or other fasteners under normal use
Fabric defects that impact the appearance or intended function of the garment
Manufacturing defects involving embroidery, lace, knitting, prints, or decorative details
Items delivered with production-related damage

2. Exclusions

This warranty does not cover damage or issues resulting from:

Normal wear resulting from regular use
Improper washing, drying, ironing, or failure to follow garment care instructions
Shrinking, fading, pilling, or color transfer caused by incorrect care
Misuse, accidental damage, excessive stretching, or improper storage
Repairs, alterations, or modifications performed by unauthorized parties
Damage caused by sharp objects, chemicals, fire, or external influences
Lost, stolen, or intentionally damaged products

3. Submitting a Warranty Claim

If you believe your product has a manufacturing defect covered by this warranty, please contact our customer support team before the warranty period expires.

To help us evaluate your claim, please provide:

Your order number
A clear description of the issue
Photographs showing the defect or damage

Our support team will review your claim carefully and respond as quickly as possible.

4. Warranty Resolution

If your claim is approved, Monezari may, at its sole discretion:

Provide a replacement item
Issue a full or partial refund
Offer store credit for a future purchase
Provide another appropriate solution based on the circumstances

5. Claim Review Time

Warranty requests are typically reviewed within 3–5 business days after all required documentation has been received.

If your claim is approved, we will contact you by email with complete instructions regarding your replacement, refund, or store credit.

6. Warranty Limitations

This warranty is available only to the original purchaser and applies exclusively to products purchased directly through the official Monezari website.

The remedies described in this policy are the only remedies provided under this warranty. To the fullest extent permitted by law, Monezari shall not be responsible for indirect, incidental, or consequential damages.

7. Product Care Recommendations

To help extend the life and appearance of your women's tops, we recommend the following care practices:

Follow the washing instructions provided on the garment care label.
Wash using cold or lukewarm water with a gentle detergent.
Avoid bleach or harsh cleaning products.
Separate light and dark-colored garments during washing.
Whenever possible, allow garments to air dry to help preserve fabric quality.
Iron using a low heat setting when suitable for the fabric.
Store garments in a cool, dry location away from direct sunlight.

8. Contact Information

If you have questions about this Warranty Policy or would like to submit a warranty claim, please contact us using the information below.

Store: Monezari
Address: Via Antonio Cantore N4, 61122 Pesaro, Pesaro and Urbino, Italy
Email: contact@monezari.com
Phone: +39 346070724
Full Name: Aissata Sylla