Refund policy

Store: Monezari
Address: Via Antonio Cantore N4, 61122 Pesaro, Pesaro and Urbino, Italy
Email: contact@monezari.com
Phone: +39 346070724
Full Name: Aissata Sylla

At Monezari, we strive to provide an enjoyable shopping experience backed by quality products and reliable customer service. If your purchase does not meet your expectations, we're here to make the return and refund process as simple as possible.

1. 60-Day Satisfaction Guarantee

We proudly offer a 60-day satisfaction guarantee on all eligible purchases. If you are not completely satisfied with your order, you may request a return within 60 days from the date of delivery, subject to the conditions outlined in this policy.

Returned products must satisfy our eligibility requirements before a refund can be approved.

2. Return Requirements

To qualify for a return, your item must:

Be unused, unworn, and unwashed.
Be returned in its original packaging together with any included accessories, tags, or inserts (where applicable).
Be accompanied by valid proof of purchase, such as your order confirmation or order number.

Items that fail to meet these conditions may not qualify for a refund.

3. Requesting a Return

To begin a return, please email our support team at contact@monezari.com with your order number and a brief explanation of the reason for your return.

Once your request has been reviewed, we will provide the appropriate return address along with detailed instructions for sending your item back.

After your return has been received and inspected, we will notify you by email regarding the outcome of your refund request.

4. Refund Timeline

Once your return is approved, your refund will be processed back to the original payment method. Refunds are typically completed within 5–10 business days after the returned item has passed inspection. Depending on your financial institution, additional processing time may be required before the funds appear in your account.

5. Exchanges

We do not currently offer direct exchanges. If you wish to receive a different product, simply return your eligible item for a refund and place a new order through our website.

6. Damaged, Faulty, or Incorrect Products

If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, please contact us within 7 days of delivery.

Please include your order number along with clear photographs showing the issue so we can assess the situation and arrange a replacement or full refund where appropriate.

7. Items That Cannot Be Returned

For health, hygiene, and safety reasons, certain products may not be eligible for return. These may include personal care items, underwear, intimate garments, or products with opened hygiene seals. Any non-returnable products will be clearly identified on the applicable product page.

8. Delayed or Missing Refunds

If you have received confirmation that your refund has been processed but the funds have not yet appeared in your account, we recommend taking the following steps: