Shipping policy

Store: Monezari
Address: Via Antonio Cantore N4, 61122 Pesaro, Pesaro and Urbino, Italy
Email: contact@monezari.com
Phone: +39 346070724
Full Name: Aissata Sylla

At Monezari, we work hard to ensure your order is processed quickly and delivered safely. This Shipping Policy explains our order processing times, estimated delivery schedules, shipping charges, and other important shipping information.

1. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

As soon as your order leaves our warehouse, we will send a shipping confirmation email that includes your tracking number and a tracking link, allowing you to follow your package until delivery.

Orders placed on weekends or public holidays will begin processing on the next available business day.

2. Delivery Destinations & Estimated Shipping Times

We proudly ship to a variety of international destinations using reliable shipping partners selected for their speed and dependability.

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Delivery estimates are provided for guidance only and may occasionally vary due to customs clearance, weather conditions, courier operations, or other factors beyond our control.

3. Shipping Fees

Free Standard Shipping: Available on all qualifying orders over €30.
Orders Under €30: Shipping charges will be calculated automatically and displayed during checkout before payment is completed.

Where required by law, all listed prices include applicable VAT.

4. Tracking Your Order

After your order has been dispatched, you will receive an email containing your shipment tracking details so you can monitor your delivery at every stage.

If you have not received your shipping confirmation within 48 hours after placing your order, please contact us at contact@monezari.com.

5. Shipping Delays & Delivery Problems

If your shipment is delayed, arrives damaged, or appears to be lost in transit, please contact our customer support team as soon as possible. We will work closely with the shipping carrier to investigate the issue and help reach a satisfactory resolution.

Monezari cannot accept responsibility for delays caused by incorrect shipping information provided by the customer, customs inspections, carrier disruptions, adverse weather conditions, or other circumstances outside our reasonable control.

6. Accurate Shipping Information

Please carefully review your shipping address and contact details before completing your purchase. Incorrect or incomplete information may result in delivery delays or failed deliveries.

If you notice a mistake after placing your order, contact us immediately. We will make every reasonable effort to update your information before your order has been shipped.

7. Split Shipments

In certain cases, products from the same order may be shipped separately due to stock availability or warehouse logistics. If this occurs, you will receive separate shipment notifications and tracking information for each package.